Privacy Policy
How we handle your information, documents, and choices.
Service Terms & Disclaimer
Privacy Policy
Boston Notary Service
Last updated: November 6, 2026
Your information. Clear expectations.
This policy explains how Boston Notary Service handles information when you visit our website, contact us, use website chat, upload files, or request notary, record retrieval, apostille, authentication, or delivery assistance. It also explains how to contact us about your information. Please provide only what is needed for the service you request.
1. Information we receive
Contact and request details. These may include your name, email address, telephone number, preferred contact method, service requested, document types, issuing authorities, destination country, deadlines, appointment location, delivery address, and related correspondence.
Documents and information about other people. Files you provide may contain signatures, identity details, dates of birth, addresses, identification numbers, vital records, education or employment records, criminal-history reports, financial information, or other sensitive information. Which information is needed depends on your service. If you provide information about a signer, family member, employee, or another person, please make sure you have authority to provide it and request the service.
Service and transaction records. We may receive quote, appointment, order, invoice, payment-status, delivery, tracking, and customer-service information. Payment information is handled through the payment service used for the applicable checkout or payment request.
Website and interaction information. The website and its providers may receive IP addresses, browser and device details, pages visited, referring links, cookies, interaction events, and information you enter into forms or chat. The information collected depends on the features you use and the tools active on the site.
Do not enter payment card numbers, passwords, or unnecessary identification numbers into ordinary forms, email, or chat. Contact us first if you are unsure whether a sensitive document or particular detail is required.
2. How we use information
We use information to respond to inquiries, understand document requirements, review service options and routing, prepare quotes, arrange approved services, coordinate appointments and delivery, communicate about progress, maintain service and transaction records, resolve concerns, and address fraud or security issues.
Website information may also support the operation, troubleshooting, security, and evaluation of website features. Marketing communications are subject to the preferences and choices described below. A service inquiry or document upload does not by itself confirm an appointment, establish that a document is acceptable, or authorize a charge.
3. Who may receive information
Our website, forms, and website chat use Wix services. We use Google Workspace for business email and related business communication. Information may be available to people authorized to work on our requests and to providers supporting the features involved in your service.
Depending on your instructions and the work requested, relevant information or documents may be provided to an assigned notary or service professional, a records custodian or issuing office, a government authentication office, an embassy or consulate, a payment provider, or a postal, courier, or delivery provider. For example, a delivery provider needs delivery information, while an authentication office may need the document itself and required application details.
We may also disclose information when required by law, a valid legal process, or an applicable recordkeeping obligation, or when reasonably necessary to address fraud, security incidents, legal claims, or the protection of people and property. These disclosures remain subject to applicable law.
Some recipients process information on our behalf; others, including government authorities, handle it under their own legal responsibilities. For provider information, see the Wix Privacy Policy, Google Cloud Data Processing Addendum, and Google Cloud Privacy Notice. Google's addendum addresses customer content processed through Workspace; its Cloud Privacy Notice addresses information Google collects or generates to administer its services. Contact us if you need to identify the provider or authority involved in your request.
4. Website chat and administrative software
Our website uses Wix Smart Chat. At the date of this policy, the chat is configured for replies from our team. Wix and its service providers process the messages and contact details you submit to operate the feature, and our team may review conversations through Wix Inbox. Please do not enter confidential documents, full identification numbers, payment details, or unnecessary sensitive information into chat.
The chat service also supports AI-generated replies. If we enable them, the AI may draw on our website content and information supplied to configure it, and we will identify that use in the chat experience. AI responses can be incomplete or inaccurate. Chat is intended for general service inquiries. Contact our team directly to confirm document requirements, deadlines, prices, appointments, or other details before relying on a response. Chat does not provide legal advice or emergency assistance. Wix and its service providers handle chat information under the terms and settings applicable to the chat feature; see Wix's privacy information for details.
AI-assisted administrative software. We use administrative software, including ChatGPT, to help prepare customer communications and organize service inquiries. This can involve processing contact details and message contents we provide to the tool. Our team remains responsible for service decisions and is your point of contact. Providers also handle information under the terms applicable to the service and account used.
5. Cookies and similar technologies
Wix and other website tools may use cookies or similar technologies for website functions, security, preferences, usage measurement, or other enabled features. The tools and purposes involved can change as website features change.
Your browser may let you block or delete cookies, although doing so can affect forms, login, or other functionality. Browser settings do not necessarily stop every type of tracking. Where our site presents a privacy or cookie choice, that choice applies to the technologies covered by that control.
Contact us if you want to ask about currently enabled analytics or advertising tools or available privacy choices. Where applicable law requires consent for a particular technology, that consent must be obtained separately from this notice.
6. Email, telephone, and text communications
We may contact you about your inquiry or approved service using the contact information you provide. Service communications can include scheduling, requested information, status updates, delivery coordination, billing, or resolution of a concern.
If you subscribe to marketing emails, you can unsubscribe using the link in a message or contact us to change your preferences. Unsubscribing from marketing does not prevent communications needed to handle an existing service or a legal obligation.
Providing a phone number for a service inquiry does not, by itself, authorize every form of promotional calling or texting. Where a separate marketing consent is requested, its stated terms and your choices apply. If you receive texts from us and want them to stop, follow any opt-out instructions in the message or contact us. Please discuss an alternative contact method when messages are needed for an active service.
7. Sensitive documents and security
Our document-handling approach is to request information needed for the service and limit its use and disclosure to the purposes described in this policy. No website, email service, storage system, or transmission method can guarantee absolute security. Contact us to confirm the information needed and the available transfer method before sending particularly sensitive material; ordinary email or chat may be unsuitable for it.
Follow the instructions provided for your request. Do not send original documents until you receive delivery instructions. If you suspect that information connected to our service has been exposed or sent to the wrong recipient, contact us promptly without including additional sensitive information in your initial message. When applicable law requires notices following a security incident, we will provide the required notices.
8. Retention and deletion
Different records have different retention needs. These may include completing the service, handling follow-up questions or disputes, meeting notarial or other legal recordkeeping duties, accounting, fraud prevention, and preserving information required for a legal matter.
Please do not assume that an uploaded file will be deleted automatically when a request closes. You can ask us about the records associated with your request and request deletion. We will respond to your request as required by applicable law. If a restriction or exception prevents us from fulfilling it, we will explain the relevant reason and any review or appeal process required by law. Deletion may be restricted where information must be retained by law or is needed for an unresolved matter. Records independently held by an issuing office, notary, payment provider, or delivery provider may be subject to that recipient's own obligations.
9. Your requests and choices
You may contact us to ask for access to or a copy of information we hold about you, request a correction or deletion, or change a marketing preference. Depending on applicable law, you may also have rights to restrict or object to processing, receive a portable copy, withdraw consent, appeal a decision, or complain to a regulator. Where processing relies on consent, withdrawing it does not affect processing already lawfully carried out before withdrawal. This policy does not limit rights that cannot lawfully be waived.
For requests to access, correct, or delete records, we may need information proportionate to the request to verify your identity or authority. Start with your name, contact details, and enough information to identify the relevant service. Please do not attach identity documents or sensitive records unless we ask for information needed to verify or complete the request. For marketing opt-outs, use the unsubscribe link or contact us; no identity documents are needed for that request.
10. Children, international processing, and other websites
This website is intended for adults arranging services. An authorized adult may need to provide a child's record for a legitimate service; that does not make the website intended for children to use independently. Contact us if you believe a child has submitted information directly and you would like us to review it.
Our business operates in the United States. Wix, Google, other providers, and authorities involved in your service may process information in other countries, where legal protections may differ. Contact us before sending information if you need details about the destination or transfer arrangements for your service. Any rights and safeguards required by applicable law continue to apply. Links to other websites lead to services with their own privacy practices.
11. Contact and policy updates
Email: info@bostonnotaryservice.us
Telephone: (617) 230-6676
Mailing contact for privacy inquiries: Boston Notary Service, PO Box 301192, Boston, MA 02130.
Contact us for service-specific instructions before mailing original documents or service materials.
We may revise this policy when our practices, services, or legal requirements change. The date above identifies this version. Where applicable law requires additional notice or consent for a change, we will follow that requirement.